Customer Challenge
- About:
- Management
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- People
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- Facilities
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- Customers
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- Quality
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- Career Opportunities
An OEM client had an internal service department failing in their support of the OEMs laptop repair and an advanced exchange program. OEM approached ExpressPoint to explore our ability to outsource their laptop support service.
ExpressPoint Solution
Transferred complete operation in less than 3 weeks. Reduced cycle time from 4 days to 6 hours.
ExpressPoint has provided laptop repair, return and advance exchange on programs with installs as large as 20,000 multi-vendor units.