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Enjoy a 90% Customer Satisfaction Rate with Service Delivery Optimization Strategies
To successfully establish and maintain service as a strategic line of business, Original Equipment Manufacturers (OEMs) must address key issues such as determining the optimal mix of in-sourcing versus outsourcing, selecting the right partners for the right tasks, managing mix and channel quality over time, and providing adequate resources to their service delivery partners. At the same time, Independent Service Organizations (ISOs) and Service Providers also need to focus on earning – and keeping – their place in the service chain, considering partnerships with other ISOs, and understanding the OEMs’ goals and expectations from the start of the relationship.
Promises Fulfilled
The current economic climate has forced businesses to streamline processes and system capabilities as a means to improve profitability.
Accurate planning & forecasting is an essential part of efficient systems, developed to meet deliverability and cost containment goals. A new report from ExpressPoint Technology Services provides a behind-the-scenes look at the intricacies involved in developing a successful planning and forecasting model and how partnering with a dependable service provider can deliver the valuable results that positively impact your bottom line. Topics addressed include:
- How can you anticipate repair needs?
- What are the secrets to meeting your stocking schedules?
- What systems are essential for accurate planning & forecasting?
- How can Advance Exchange save time and money?
- Why are supplier relationships essential for successful planning and forecasting?
Find the answers by downloading your complimentary Promises Fulfilled report. Click here to complete a brief form to start the PDF download.
8 Ways To Save On Freight And Fuel Report
With fuel costs rising to $4 a gallon and beyond, all of us need to rise to a new efficiency challenge: to lower freight and fuel costs while raising service quality.
That’s what 8 Ways to Save on Freight and Fuel is all about. The summation of more than 20 years of ExpressPoint experience and expertise, 8 Ways to Save will show you how you can:
- Reduce the number of unnecessary repair trips.
- Exceed industry repair quality standards.
- Shrink freight weights and sizes.
- Locate parts and supplies closer to customers and technicians.
- Integrate services for repair, kitting, staging and cosmetic improvements.
- And save even more money through additional field-tested ideas and suggestions.
Get Your 8 Ways To Save On Freight And Fuel Report Now
It’s free and easy. Simply click here to complete a brief form to start the PDF download.
News And Articles
Six Sigma: Five Things to Consider for Your Retail Environment
By Tim Duckworth, Director of Quality and Plant Operations for ExpressPoint Technology Services
Five points to consider when trying determining if your service provider has successfully implemented a Lean Six Sigma program
Outsourcing Kiosk Repair: A Smart and Growing Trend
By David Anderson, chairman and CEO of ExpressPoint Technology Services
As a customer facing technology kiosks represent a brand experience. Customers immediately form an opinion based on this experience. Kiosk deployers simply can't afford downtime but to maintain a kiosk involves more than the basic repair to the equipment and that is a cost that many deployers can't afford.
Saving Money Through End-Of Life Product Solutions
Reverse Logistics Trade Show in Las Vegas
ExpressPoint Technology Services to provide OEMS and Manufacturers with end-of-life cost saving initiatives at the upcoming Reverse Logistics Trade Show in Las Vegas
Ten Things To Look For In A POS Technology Service Provider
By David Anderson, chairman and CEO of ExpressPoint Technology Services
Can you survive if your POS system doesn’t? Select the wrong POS provider, and you could find out.
Should You Outsource Your Technology Service Needs?
By Integrated Solutions For Retailers, February 2008
Companies that specialize in equipment rollouts and maintenance can relieve you of the headaches of keeping your front and back end retail technology operational and up-to-date.
Downloads
Webinar On-Demand: "Winning with Warranty Management"
A recent study conducted by the Aberdeen Group reveals that 56% of respondents say that warranty management is more important today than two years ago. The study, "Forging the Warranty Chain", surveyed more than 170 companies in order to assess the current industry trends in warranty management and reveal how Best-In Class service organizations are implementing effective warranty chain improvement initiatives.
To look more closely at the current trends in warranty chain implementation, study sponsor ExpressPoint Technology Services and the Aberdeen Group offer this complimentary webinar.
The webinar combines study results with a service organization’s success stories in order to explore how companies are improving their warranty management services by adopting new technologies and restructuring their business practices to create closed-loop systems that will enhance overall service capabilities.
Forging the Warranty Chain – Aberdeen & ExpressPoint
Increasing customer demand for more accurate and faster warranty/contract performance is driving service organizations to streamline business processes and adopt technology to improve warranty management. Recent Aberdeen research has revealed that 77% of Best-in-Class companies and 50% of all other companies are actively engaged in initiatives to improve warranty management performance within their service organizations. To meet customer demand for better warranty management workflow, organizations are adopting a holistic view of warranty management, including claims processing, cost recovery from suppliers, extended warranty/contract offerings and data collection to aid overall product design and manufacture.
Revisiting Reverse Logistics in the Customer-Centric Service Chain – Aberdeen
Reverse Logistics – defined as the return, exchange, repair/refurbishment, remarketing, and disposition of products – is rapidly emerging as a core driver of competitive advantage and financial performance among leading manufacturers. Conservative estimates put overall reverse logistics costs at $100 billion annually in the U.S. alone. But containing costs is only one part of the opportunity. Optimizing reverse logistics operations can yield increases in customer loyalty and retention, boost revenue, and improve product uptime and quality.
The Mobile Maintenance Challenge: Keeping Productivity Pace with a Technology Service Partner
The challenge for most end user organizations is not only to keep systems up and running in the field, but to work with a vendor or outsourced organization that can quickly repair or replace a wide variety of broken or inoperable equipment with a minimum of disruption or delays. How do you find the right partner? What do you look for?
Aberdeen research shows that increasing customer demand for a better response time and first call resolution, as well as rising warranty and reverse logistics costs are pressuring post-sale service organizations to improve performance. Based on survey responses from more than 160 service executives in August and September 2007, Best-in-Class organizations are using a combination of integrated business processes, technology enablers, and outsourced relationships to improve key elements across their service supply chain.
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