Product Repair

Quality Repair Means Full Compliance to all Customer Requirements Along With Extended Product Life.

With nearly a half million parts repaired each year, Lean Six Sigma and ISO 9001:2015 certifications, ExpressPoint's dedicated repair and engineering teams deliver quality repair at the lowest total cost.

We repair, refurbish and test whole units, subassemblies and component parts. We offer reliable, cost-efficient options for repair over a broad range of manufacturers and products, including point-of-sale systems, ATMs, servers, laptops, desktops, peripherals, and networking products.

ExpressPoint offers two types of repair services: advance exchange or repair-and-return programs. In advance exchange, a replacement unit is provided in advance of the product failing. In a repair-and-return program, defective units are received, repaired and returned to the customer. 

Dedicated to Continuous Improvement

Our repair team is dedicated to measuring and improving efficiency and quality. Through analysis of key process and quality indicators, consistency and reliability is ensured. In-depth root cause analysis of defects leads to repair process improvements which results in reduced out-of-box and early life failures along with increased mean time between failures.

ExpressPoint Delivers

  • Custom multi-vendor repair solutions, including: advance exchange and repair and return programs.
  • Broad engineering services including reverse engineering, bill-of-material generation, part substitution, parts design and remanufacturing, machine shop, painting, and engineering change orders.
  • Lean Six Sigma and ISO 9001:2015 certified facilities with standardized process control. 
  • Quality reporting including yield, DOA/OBF, ELF, parts usage and failure analysis.
  • Whole unit, subassembly and component level repair including through-hole, surface mount, and BGA with X-ray inspection – are completed with outstanding quality in a constant Electrostatic Discharge (ESD) safe environment.
  • Repaired to customer specifications including cosmetics as well as software, firmware and customer image control.
  • Regulatory compliance including RoHS, HIPAA and ESD.
  • Repair warranty for parts and labor.